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to frequently asked questions.

Manual for deleting an account

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Manual how to register in Mlutilesson

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Manual for arranging a lesson

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For a long time I will not be able to give lessons (departure / illness). How to deactivate accounts so as not to delete all data?

The answer can be found in the PDF file: "account deactivation"
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How do I delete Lektor’s Profile / account?

You can find answer in PDF file: "Ususwanie.."
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How to use this system?

You can fined answer in PDF file: "Tutorial ...."
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How to create a Lektor’s Profile?

You can find answer in PDF file How to create Profile
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What does the term “methodological education” mean?

By methodological education, we mean the graduation of studies in Philology (at least BA) or Applied Linguistics or passing one of the listed certificates:
Types of certificates confirming proficiency in English
1. Certificate of Proficiency in English (CPE)
2. International English Language Testing System (IELTS)
3. Test of English as a Foreign Language (TOEFL) - Educational Testing Service (ETS): iBT (Internet) - with a minimum score of 87 points, CBT (computer) - minimum 213 points and additionally a minimum of 4.5 points from written work - TEC and a minimum of 50 points from oral examination - TSE, PBT (traditional) - a minimum of 550 points and additionally a minimum of 4.5 points from written work - TEC and a minimum of 50 points from an oral examination - TSE,
4. City & Guilds Level 3 Certificate in ESOL International (reading, writing and listening) Mastery (C2) 500/1767/6 also functioning under the name City & Guilds International ESOL (IESOL)
5. Pearson Test of English General (previously London Tests of English), Level 5 - grade: pass, merit lub distinction, Edexcel, Pearson Language Tests
6. Pearson Test of English Academic - minimum 85 points, Edexcel, Pearson Language Tests
7. Education Development International (EDI), London Chamber of Commerce and Industry IQ (LCCI IQ), JETSET Level 7.
Or another certificate confirming language proficiency at a level of at least C1
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Is participation in the project paid or is there any commission from Language Teacher for the lessons being given?

Multilesson does not charge any fees from the Language Teacher, including registration fees, the subscription for the use of Multilesson services (card) is paid by the Customer.
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Can the lector report complaints in any particular cases?

Yes. The lecturer can address each case by writing to: hello@multilesson.com or by calling the helpline: +48 22 487 53 70
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What happens if the student cancels the lesson at the last moment? Does the teacher receive compensation?

Yes. If the student cancels the lesson in less than 12 hours, the lector receives half of the remuneration, unless another student has time to sign up for an exempt hour. Then the lector receives the full rate.
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How many lessons with the same student can be carried out on the same day?

Up to 2 hours a day.
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How does the Language Teacher confirm the lesson in the system?

At the beginning of the lesson, the Language Teacher is obliged to confirm its start in the system. Then the student receives an automatically send SMS with the code that the lector must enter into the system. There is no need to confirm the end of the lesson. The confirmed lesson is considered completed at the previously scheduled date.
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At what time must the Language Teacher accept / refuse the lesson to the student?

In 12 hour period.
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From whom does the teacher receive a salary – from students or from MultiLesson?

The payer for classes conducted by the Language Teacher is MulitiLesson. All hours from a given month are counted, a summary report is generated in the system, on the first day of the following month. If, within 7 days, the lector does not report any irregularities in the calculation, the calculated amount will be paid to the Language Teacher on the previously indicated bank account number.
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how much earlier should a Language Teacher enter his / her availability?

The earlier the teacher gives his / her availability, the greater the chance that students will fill his / her calendar. However, taking into account the dynamics of the Lecture's functioning, it is permissible to issue hours in terms of up to 7 days, or in exceptional situations in a shorter period.
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How long is the lesson?

The lesson lasts 55 minutes.
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Can two persons having MultiLesson packages attend the lesson at the same time?

No. Lessons are individual and are taught only on a one-to-one basis.
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Where can the Language Teacher report the Student’s conduct which he deems inappropriate?

In the case of a situation in which the Language Teacher will deem it necessary for this situation to be investigated, he/she may report this contacting the following phone number: 22 487 53 70. Special problematic situations will be investigated each time by the MultiLesson team.
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Where are the MultiLesson classes held?

The Language Teacher has to choose from three options: lessons at his/her place or in a designated place (eg a café), at the Student’s place (in the vicinity) or lessons by Skype. The Language Teacher marks the options which are most suitable and convenient for him/her.
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Does working for MultiLesson involve the need to work for a specified minimum number of hours per week/month?

No. We do not specify the number of hours which the Language Teacher will devote to having lessons. The lessons take place as frequently as desired by the Language Teacher and at such times which are most convenient.
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How will the Language Teacher check the Student’s entitlement at the beginning of the lessons?

The Student will receive a text message with the code to be handed over to the teacher. After the code is entered in the system by the Language Teacher it forms a basis for having a lesson so to calculate remuneration for the lesson.
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Will the Language Teacher be assessed?

Yes. Students will award ratings to Language Teachers just as the Language Teachers – to the Students. This will take place using the standard method involving star-ratings.
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How many times a week is the Student allowed to have lessons within his/her package?

The Student may have lessons every day, however not more than two lessons a day within particular language.
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Does working for MultiLesson involve the need to sign any obligation related to exclusivity?

No. The Language Teacher is allowed to work for language schools or any other entities.
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What data must be provided by the Language Teacher in the application?

The Language Teacher Panel contains two kinds of data – hidden data, which is needed to prepare the agreement or check the educational background (such as scans or photocopies of diplomas), and public data, which will be used to build the Language Teacher’s profile. Public data which will describe the teacher and will constitute the basis for the Student to make his/her decision to be taught by the given Language Teacher.
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Does MultiLesson require any standard teaching aids?

No. Each Language Teacher determines his/her own teaching aids, the books, etc., to be used while teaching.
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At what intervals does the Language Teacher receive remuneration?

The Language Teacher receives remuneration to the account named earlier in monthly periods.
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What will happen if the Student does not fully satisfy the expectations of the Language Teacher?

In a situation where for any reason the Language Teacher will not be fully satisfied by the given Student, the Language Teacher will be able to refuse to approve another lesson that the Student will ask for. In the situation where the Language Teacher is not completely satisfied with the given Student for any reason, he/she may terminate lessons without stating the reason and this student will no longer see the Language Teacher in his/her vicinity (within the zone of his/her area). This is also the case the other way round – the Student may change his/her Language Teacher without giving any reason therefore.
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Is it possible for Language Teacher to take holiday time or travel, for a longer period?

Yes. Everybody is allowed to decide about his/her days off. However, we ask for information to be provided as early as possible so that we may guarantee the opportunity for the Student to learn with another Language Teacher who will be in the vicinity.
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Is it possible to change a previously arranged time declared by the Language Teacher?

Yes. However, this should be done 12 hours in advance minimum.
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How does the Language Teacher inform the Students about his free slots?

The Language Teacher will displays his free slots one week in advance at the latest in a special schedule prepared for this purpose which may be found in the MultiLesson application. Currently, Language Teacher informs about its free time in the descriptive field. The student, arranges an appointment with Language Teacher via phone (conversation / SMS) given directly to Language Teacher. The teacher after setting the time and confirming it by the Student enters it in the calendar.
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Is the Language Teacher obliged to sign any agreement while working for MultiLesson?

Yes. However, this will be a standard agreement, not obliging him/her to work for any specified number of lessons during the month. It is up to the Language Teacher to determine the number of hours which he/she is able to offer for teaching Students. We currently have four types of contracts: B2B contracts, for students and a contract concluded under the Constitution for Business.
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Who may become a MultiLesson Teacher?

Everybody who has taught a language and has been successful in this field may become a MultiLesson Teacher. Clearly, having completed education to teach a given language by the Language Teacher is an asset, but we do not have limitations which would exclude those whose passion is to teach the language and who have known the language for a long time and they know how to share their knowledge despite not having a strict or properly documented linguistic background (e.g. a diploma confirming the completion of language studies).
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Manual for arranging a lesson

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User manual for student account

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Will I be able to pass certificates via Multilesson?

The module devoted to certificates is planned in the next stage of platform development and is not available at the moment.
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How to arrange a lesson to be conducted via Skype?

A student for a lesson conducted via the Skype communicator is arranged in exactly the same way as for a direct class. He asks a language teacher for confirmation of the proposed time and at the appropriate time he calls the Skype login given by the language teacher.
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I forgot my student account password. How can I recover it?

You can recover the password using the Recover Password panel in the Log In section
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Do I have to enter, in a specific place, previous lessons?

No. The lessons are automatically saved in the system after the language teacher has confirmed that the lesson has taken place.
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How long does the lesson last?

The lesson lasts 55 minutes.
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Do I have to meet a language teacher in his home or can we set a different meeting place – for example in a cafe?

Language teachers do not always meet in their home. Often, cafes or other public places may be the meeting place.
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What should I do if I am on my way to classes but I’m late?

In this case, you should immediately notify the language teacher and, if possible, take the lesson with a delay. However, it should be taken into account that the lesson must end at the previously scheduled time.
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How can I cancel the lesson?

The lesson should be canceled as early as possible so as not to block the language teacher's calendar. Lack of cancellation of the lesson and failure to attend classes may result in lowering the Student rating (negative grades) and cause other Language Teachers to be afraid of accepting an untimely Student.
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How do I confirm the lessons?

The student receives an SMS with the code that must be passed to the teacher. Its entry into the system by a language teacher is necessary to complete the lesson and to calculate the remuneration for the lesson.
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How many languages can I learn at the same time in a single MultiLesson subscription?

There is no limit to the number of languages. As part of the subscription, you can learn as many languages as currently available
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How many times can I change a language teacher?

As many times as it will be necessary. Your package allows you to use any language teacher.
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Can I change the teacher?

Yes. Just sign up for a lesson with another language teacher.
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How can I find a language teacher in the location nearest to me?

You need to log in to the student's account, specify your location (in the case of direct lessons - not via skype) and check where teachers are available nearby, or you can invite to yourself or in a nearby café.
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I’ve received a MultiLesson subscription. What should I do now?

By clicking the activation link, received by email indicated by your employer, you must activate your account, complete the most important position in the profile and accept the terms of use of the service. After that, the account becomes fully active and you can arrange a lesson.
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Do all people in the family package have to be from a close family?

Yes. The family package is addressed to the employee together with a partner or partner along with a maximum of two descendants (ie children)
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How many people can use the family package?

Up to four people.
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Is it possible to opt out of individual subscriptions within one purchase (eg 20 packages) and pass them on to other people (if someone leaves their job or wants to stop using the subscription)?

Yes. The subscription to another designated employee will take place the following month, from the notification of such a request.
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Is there a minimum number of subscriptions that an employer must purchase?

Yes. The minimum number of subscriptions within one company is 10.
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How many languages can you learn in a single subscription?

As part of the subscription, you can learn as many languages as currently available.
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How does the MultiLesson subscription work? What is it about?

Multilesson is a modern employee benefit. Its simplicity is about offering employees the opportunity to learn different languages within one subscription in a formula that will be the most convenient for them. The employee logs into the system and has access to a database of language teachers, for example in the area of their work or home. Employees arrange one-to-one lessons with a chosen teacher or take lessons via Skype. Within one subscription they can learn as many languages and as often as they need. An important issue is also the elimination of the need to travel - classes take place at a very short distance using the possibilities of geolocation. It saves time and makes using MultiLesson even more convenient.
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